- UK train operating company
- Company size
- 180 employees,
£55m ticket sales (pre-Covid)
- Our services and solutions
- Telesales booking system
- Bespoke features
- Coming soon as part of our roadmap
Grand Central is an open access operator - in other words, not supported by the government - that has run services between London Kings Cross and Sunderland since 2007, and between London KIngs Cross and Bradford Interchange since 2010.
Grand Central was already selling tickets online and by phone but, after moving to a new provider in 2018, was unable to sell by phone any more. Assertis stepped in, rapidly deploying a white label solution that was already deployed for sister company Chiltern Railways, to get the Grand Central telesales team back up and running.
We’ve supplied a white label telesales system, with the accompanying back office support systems. We are working together to introduce new features to make telesales quicker and easier.