Grand Central
We helped Grand Central to introduce telesales capability in 2018, so that customers who are not comfortable booking online, or who just want some help, can get the tickets they need.
- Sector
- UK train operating company
- Company size
- 180 employees,
£55m ticket sales (pre-Covid)
- Our services and solutions
- Telesales booking system
- Bespoke features
- Coming soon as part of our roadmap
The client
Grand Central is an open access operator - in other words, not supported by the government - that has run services between London Kings Cross and Sunderland since 2007, and between London KIngs Cross and Bradford Interchange since 2010.
The challenge
Grand Central was already selling tickets online and by phone but, after moving to a new provider in 2018, was unable to sell by phone any more. Assertis stepped in, rapidly deploying a white label solution that was already deployed for sister company Chiltern Railways, to get the Grand Central telesales team back up and running.
Our solutions
We’ve supplied a white label telesales system, with the accompanying back office support systems. We are working together to introduce new features to make telesales quicker and easier.
Get in touch
Say hello
If you'd like to chat with us about what we do or how we can help you, just email us at hello@assertis.co.uk. We'll get straight back to you.
Technical help
If you have a technical question or would like to speak with one of our technical team, then just email technical@assertis.co.uk or visit our contact page